FAQ

On all US purchases, as well as the majority of Canadian and UK orders, delivery is free. The cost of shipping is disclosed after checkout.

All of the goods in our shop have average delivery times shown on their product pages and throughout the checkout process. The majority of things typically take between 2 and 7 business days to arrive in the US, Canada, and the UK. Please give your order processing time of 1 to 5 business days. Please be aware that updating tracking numbers might take 1–5 business days.

We are not currently experiencing delays as a result of COVID-19. If our delivery partners FedEx, USPS, and UPS are experiencing any delays, we kindly ask for your understanding.

Please get in touch with us if your purchase is running behind schedule and you haven't received a tracking number or shipment confirmation. Please be patient while your purchase is dispatched to you if you have a shipment confirmation or a tracking number. It's possible that your purchase is being detained at customs or that the fulfilment network is experiencing issues. Unfortunately, we have no control over these problems.

Worldwide, we collaborate with a variety of foreign warehouses. Your items could sometimes be sent separately in order to reach you sooner. Therefore, if you don't get all of your products at once, don't be alarmed—they are on the way!

Unfortunately, we can only modify your order if it has not yet been delivered. Please get in touch with us within 24 hours of making your purchase if you wish to make any changes to your order. We can no longer change your purchase once it has been sent.

Unfortunately, we can only modify your order if it has not yet been delivered. If we haven't sent your purchase yet, kindly contact us so we may make the necessary changes.

After you make a purchase and when we ship it, our shop automatically sends you an email or SMS with a purchase Confirmation and a Shipping Confirmation. Review your Junk or Spam folder if you didn't get these emails, and add us to your list of contact if you did to get updates on your purchase.

We do not currently provide monogramming or embossing services for any of the bags we carry. However, for monogramming services, we do advise bringing any of our bags to your neighbourhood engraver.

Please subscribe to our mailing list at the bottom of our webpage if you want to be informed about the services we provide.

We advise keeping your genuine leather bag dry, avoiding direct sunlight and using chemical cleaners on it. Visit our guide to leather care for additional details on how to take care of leather bags.

In certain circumstances, this is feasible. Please get in touch with us and let us know what you're searching for. Then, we'll give you a price. Please be aware that as this is produced just for you, it will take some time to make. Returns are not permitted for any bespoke orders; all sales are final.

We collaborate with a variety of knowledgeable manufacturers and craftspeople from across the globe. The US, UK, India, and other nations also contribute to the production of our bags.

We are pleased to assist you with placing a bulk order. In order to get further details, kindly contact us.

All main credit and debit card issuers, PayPal, and other payment methods are accepted at our safe online store.

Beginning the day you submit your purchase, we provide a 14-day money-back guarantee. This implies that if you are not entirely pleased with your things for any reason, we will reimburse your purchase when you return your item. A risk-free and enjoyable buying experience is what we aim to provide.