Shipping Queries
What countries do you deliver to?
Canada, the United Kingdom, and the United States are our current shipping destinations. View our Shipping Policy for further details.
What is the shipping cost?
Your purchase will ship for free inside the United States, Canada, and a few other countries. You will see any shipping costs when you check out.
What is the typical turnaround time for an order?
All of our products have an average delivery time shown on the product page and during checkout. Most leather goods typically have shipping periods ranging from 2-7 business days to the US, Canada, and the UK. The processing time for your order is 1–5 business days. It may take 1–5 business days for tracking numbers to be updated.
Will COVID-19 cause any shipment delays?
The COVID-19 pandemic has not caused any delays for us at this time. Nevertheless, we kindly request your understanding in the event that FedEx, USPS, or UPS encounter any delays.
How can I ensure that my purchase will be delivered on the promised date?
Please get in touch with us so we can explain the delay in your purchase and provide you with a tracking number or confirmation of shipment. We kindly request your patience while your purchase is being sent to you, provided that you have a shipment confirmation or tracking number. There can be a holdup at customs or some kind of fulfilment network delay affecting your purchase. We regret to inform you that certain matters are beyond our control.
Why did my order arrive in more than one package?
We collaborate with a wide range of global warehouses. Your items may be sent separately in order to expedite their delivery in some instances. Everything is on its way, so there’s no need to worry if you don’t get everything right away.
Product Purchases
My order has to be changed.
Regrettably, we can only accommodate revisions to orders that have not yet been completed. Please get in touch with us no later than 24 hours after the order placement if you would want to make any changes to your order. We are unable to make any changes to an already-shipped purchase.
The address I provided you was incorrect…
Regrettably, we can only accommodate revisions to orders that have not yet been completed. If we haven’t sent your order yet, we may make the modification if you contact us.
No email confirming my order or shipment arrived in my inbox.
Once we receive your order and process it, we will immediately notify you by email or text message with the shipment confirmation and order confirmation. Please add us as a contact if you would want to receive order updates and if you do not get these emails, check your Spam / Junk folder.
Can I have my name monogrammed on one of your bags?
We do not currently offer the option to personalise any of our bags with monogramming or embossing. Having said that, we suggest having your initials monogrammed on one of our bags by visiting a nearby engraver.
For the life of my leather purse, what kind of maintenance is required?
Avoid putting your genuine leather purse in direct sunlight or using any chemical cleaners, and make sure to keep it dry at all times. If you want to know how to take better care of your leather bag, check out our leather care guide.
Are bespoke measurements possible for my leather bag?
If you could kindly provide us with more details about what you are seeking, we would be happy to assist you. A quotation will be sent thereafter. It will take a few weeks to make this since it is made to order. There will be no exceptions for special orders; they are non-refundable.
Could you tell me where you have your bags made?
We collaborate with a diverse group of skilled manufacturers and craftspeople from all around the globe. Our bags are manufactured in several nations, including the US, UK, and India.
Is it possible for my business to place a big order?
Placing a large purchase is no problem for our staff. For further information, please get in touch with us.
Payment
Do you take the following forms of payment?
You may shop with peace of mind knowing that we take all major credit cards, PayPal, and Sezzle.
How does your company handle returns?
Starting on the day you make your purchase, you have 30 days to request a refund. In the event that you are dissatisfied with your purchase for any reason, you may return it and get a full refund. Our goal is to ensure that buying from us is both safe and enjoyable.